[Asterisk-Users] Unable to authenticate password - VM

[C F]

looks like a DTMF mode issue. How you calling Asterisk? SIP Phone?
make sure dtmfmode in sip.conf is set correctly.

On 3/28/06, Ben Gore <ben at cleocat.com> wrote:
> Hello:
>
> I am relatively new to Asterisk, so this hopefully is an easy question for
> someone:
>
> I'm unable to get into voicemail to retrieve messages. Since I'm learning,
> the conf files are very basic. The relevant portions of the voicemail.conf
> is:
>
> [general]
> format=wav
> serveremail=asterisk at myserver.com
> append=yes
> maxgreet=30
> maxmessage=120
>
> [default]
> 100 => 9999,100,me at myserver.com
>
> When a message is left in the ext. 100 voicemail, the message light on the
> phone comes on and I get an email with the voice message attached. I
> created an extension (9000) for access to the voicemail main menu. When I
> dial it from 100 I get a password prompt. I enter the password as listed
> in the voicemail.conf file, and get and "invalid password" message. This
> is the output at the console:
>
>  -- Executing Wait("SIP/100-c174", "1") in new stack
>     -- Executing VoiceMailMain("SIP/100-c174", "100 at default") in new stack
>     -- Playing 'vm-password' (language 'en')
>     -- Incorrect password '' for user '100' (context = default)
>     -- Playing 'vm-incorrect' (language 'en')
>     -- Playing 'vm-password' (language 'en')
> Mar 28 11:31:46 WARNING[2795]: app_voicemail.c:4979 vm_authenticate:
> Unable to read password
> localhost*CLI>
>
> As you can see I have tried adding @default context to the conf files
> since I read somewhere that could be an issue, but it doesn't seem to make
> any difference one way or the other.
>
> Should there normally something in between the '' in  the incorrect
> password line?
>
> Any ideas appreciated!
>
> -Ben
>
>
>
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