[Asterisk-Users] I'm FED UP with BroadVoice

[Martin Joseph]

On Mar 23, 2006, at 11:05 AM, Ronald Lewis wrote:

> After months of BroadVoice ignoring my trouble tickets for dropped 
> calls, delayed termination, etc., I'm throwing in the towel. While 
> they have credited $19.95 to my account, they refuse to credit 
> anything more, despite ALL of the problems I've had. I feel the least 
> they could do is credit the remaining $8.61 to my account, yet they 
> won't.
>  
> I haven't really been following up on porting between VoIP providers, 
> but is there a remote chance I can save my phone number? I'd sure hate 
> to change numbers again -- this has been a NIGHTMARE. Everyday, calls 
> are dropping, and I'm calling people back 2 to 3 times to establish a 
> decent connection.
>  
> And their response (paraphrasing): "We've made the best effort to 
> ensure your service is functional ... but there are some things beyond 
> our control with VoIP." Not good enough! I had great service with 
> Vonage, and the times I use VoipJet, it works perfectly!
>  
I hate to sound like a broken record, record,  but it is also very 
important to look at the routes from you asterisk box and or phones to 
the call terminator.  No matter how good a ITSP is, or how excellent 
there support is,  if the internet between you and them has issues then 
you are SOL.

I have had positive experience with both Teliax and with Nufone.net, 
both of which I selected based on positive feedback here on the list.  
They have both worked reliably for me, although frickin' comcast 
sometimes has very poor latency,  which they admit, but fail to do 
anything about.

I am looking at also using a third company as I see that sellvoip.net 
is very inexpensive, can provide me with a local number (seattle, wa) 
AND is very close to me geographically.  The 11 MS ping from my comcast 
connection is a powerful motivator.

Marty