[Asterisk-Users] I'm FED UP with BroadVoice

[Steve Jones]

Thanks for the insight..  I have been considering broadvoice because it seems to be a "big" name, but yours is not the first negative feedback..  Perhaps I'll stay w/ Vonage for the time being - I hate having it go analog and back to digitial in the space of 5 feet of cable, but at least it works well!  (Flawlessly as a matter of fact, in the 14 months I've had it!!)
 
<Shameless beg> If you want to switch back to Vonage, let me know, so I can recommend you and get a free month!!  ;-)  </>

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From: Ronald Lewis [mailto:ronaldl79 at gmail.com]
Sent: Thu 3/23/2006 2:05 PM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] I'm FED UP with BroadVoice


After months of BroadVoice ignoring my trouble tickets for dropped calls, delayed termination, etc., I'm throwing in the towel. While they have credited $19.95 to my account, they refuse to credit anything more, despite ALL of the problems I've had. I feel the least they could do is credit the remaining $8.61 to my account, yet they won't. 
 
I haven't really been following up on porting between VoIP providers, but is there a remote chance I can save my phone number? I'd sure hate to change numbers again -- this has been a NIGHTMARE. Everyday, calls are dropping, and I'm calling people back 2 to 3 times to establish a decent connection. 
 
And their response (paraphrasing): "We've made the best effort to ensure your service is functional ... but there are some things beyond our control with VoIP." Not good enough! I had great service with Vonage, and the times I use VoipJet, it works perfectly! 
 
Thanks in advance for any pointers.
 
Ronald Lewis
Denver, Colorado
http://www.ronaldlewis.com/interviews
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