[Asterisk-Users] I'm FED UP with BroadVoice

[Jonathan Augenstine]

I have had very reliable inbound/outbound service from Junction Networks
(www.junctionnetworks.com).  The one time I did have an issue, it was
resolved quickly.  During my testing I concluded that BroadVoice (my
partner refers to them as NoVoice) was unreliable (approximately 40% of
all of our test calls went uncompleted) and not ready for prime time
(almost impossible to get in contact with technical support).

For our inbound only service we have been using Voxbone
(www.voxbone.com).  Very reliable and very responsive technical support.
We had one problem plaguing us that turned out to be a configuration
issue that was my fault.  However, they were very responsive in testing
their end to help troubleshoot the problem.

On Thu, 2006-03-23 at 12:05 -0700, Ronald Lewis wrote:
> After months of BroadVoice ignoring my trouble tickets for dropped
> calls, delayed termination, etc., I'm throwing in the towel. While
> they have credited $19.95 to my account, they refuse to credit
> anything more, despite ALL of the problems I've had. I feel the least
> they could do is credit the remaining $8.61 to my account, yet they
> won't.
>  
> I haven't really been following up on porting between VoIP providers,
> but is there a remote chance I can save my phone number? I'd sure hate
> to change numbers again -- this has been a NIGHTMARE. Everyday, calls
> are dropping, and I'm calling people back 2 to 3 times to establish a
> decent connection.
>  
> And their response (paraphrasing): "We've made the best effort to
> ensure your service is functional ... but there are some things beyond
> our control with VoIP." Not good enough! I had great service with
> Vonage, and the times I use VoipJet, it works perfectly!
>  
> Thanks in advance for any pointers.
>  
> Ronald Lewis
> Denver, Colorado
> http://www.ronaldlewis.com/interviews
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