[Asterisk-Users] Sipura RMA

[Tom Vile]

I have had the same issue with Sipura as well, they gave me quite the
run around on 1 bad 2002 ATA and decided to just forget about it and
bought a new one to save time.

On 3/3/06, Michael Sampson <msampson at yourccsteam.com> wrote:
> Its good for us to post thing about different companies customer
> service. I feel one of the most important points when buying a product
> is if the company is going to stand behind it. I had purchased some
> sipuras that did not work but was lucky and able to send them back to
> the store I ordered them from. Posts like this make me not want to buy a
> Sipura product ever again. I think the best way to show sipura that they
> just can't treat their customers that way is to stop purchasing their
> products.
>
> Michael Sampson
> Information Systems Manager
> Customer Contact Services
> msampson at yourccsteam.com
> 952-936-4000
>
>
>
> Karl Davis wrote:
>
> > I had the same issue with issue with Sipura.  I went though email
> > support.  They finaly said email another address to get a RMA.  That
> > support made me go though everything the 1st one did again.  And in
> > the end they never responded after they decided I needed a RMA.
> >
> > So it never got resolved.
> >
> > Hugh L. Johnson wrote:
> >
> >> Anyone have any luck RMAing a Sipura phone since the Cisco take over?
> >> Sipura only has support via email or fax to end users and I haven't
> >> gotten a response to either for over 2 months.
> >>
> >> Linksys Support will jump you through all their scripted hoops to
> >> resolve your problem (they hope if they speak with a thick enough accent
> >> and make repeat the same steps over and over again that you will just
> >> give up).  After they have done that, they won't give you an RMA number.
> >> They tell you to email Sipura...what a joke.
> >>
> >>
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--
Tom Vile
Baldwin Technology Solutions, Inc
Consulting - Web Design - VoIP Telephony
www.baldwintechsolutions.com
Phone: 518-631-2855 x205
Fax:     518-631-2856