[Asterisk-Users] Sipura RMA

[Michael Sampson]

Its good for us to post thing about different companies customer 
service. I feel one of the most important points when buying a product 
is if the company is going to stand behind it. I had purchased some 
sipuras that did not work but was lucky and able to send them back to 
the store I ordered them from. Posts like this make me not want to buy a 
Sipura product ever again. I think the best way to show sipura that they 
just can't treat their customers that way is to stop purchasing their 
products.

Michael Sampson
Information Systems Manager
Customer Contact Services
msampson at yourccsteam.com
952-936-4000



Karl Davis wrote:

> I had the same issue with issue with Sipura.  I went though email 
> support.  They finaly said email another address to get a RMA.  That 
> support made me go though everything the 1st one did again.  And in 
> the end they never responded after they decided I needed a RMA.
>
> So it never got resolved.
>
> Hugh L. Johnson wrote:
>
>> Anyone have any luck RMAing a Sipura phone since the Cisco take over?
>> Sipura only has support via email or fax to end users and I haven't
>> gotten a response to either for over 2 months.
>>
>> Linksys Support will jump you through all their scripted hoops to
>> resolve your problem (they hope if they speak with a thick enough accent
>> and make repeat the same steps over and over again that you will just
>> give up).  After they have done that, they won't give you an RMA number.
>> They tell you to email Sipura...what a joke.
>>
>>
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