[Asterisk-Users] Call Queue NOT using RoundRobin ?!?

[Alessio Focardi]

Will you (or anyone else) be able to code this proposed "circular" or
"linear" (what sounds more appropriate?) strategy and submit it for
inclusion in HEAD ?

Should be pretty easy, unfortunately I have very few programming skills.

Regards !


P.S.

here is a snippet from the wiki, whatever it means ! :)

roundrobin mode remembers the last agent it _started_ with for a new call,
and starts with the next agent in the list. If you have three agents, the
first call will go to agent 1->2->3, the next call will go to 2->3->1, the
next call will go to 3->2->1, etc.

rrmemory mode remembers the last agent it tried to _call_, regardless of who
it started with, so that the next call will go the agent after the last one
who answered. If you have three agents and the first call rings 1->2 (and is
answered), then the next call will ring 3->1 (and is answered), then the
next call will ring 2->3->1, etc. For the first call, if agent 2 answered it
in roundrobin mode, they would still be the first agent for the next call,
but rrmemory mode will move past them.


On 6/29/06, Aaron Paxson <aj at thepaxson5.org> wrote:
>
>  The linear function helps me too.  I've built an extensive multi-queue
> technical support system strategy.  Based on the initial queue, ALL calls
> goes to Tier1 first.  Then, if Tier1 does not get the call (on the
> phone/away from desk), Tier2 should get it, so on, and so forth.
>
> In Tier1, the primary helpdesk technician (like your receptionist idea)
> takes ALL calls (That's what they were hired for).  However, others can help
> out, if the pri technician is on the phone.
>
> Here's my question:
>
> If roundrobin strategy remembers the last call made, and sends the next
> call to the next number (and this is by design), then why on earth was the
> RRMemory strategy created??
>
> Thanks for your response, Alessio.
>
> ~~Aaron
>
> ----- Original Message -----
> *From:* Alessio Focardi <afocardi at gmail.com>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion<asterisk-users at lists.digium.com>
> *Cc:* aj at thepaxson5.org
> *Sent:* Thursday, June 29, 2006 1:31 PM
> *Subject:* Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!?
>
> Welcome to my personal hell ! :)
>
> I'have been discussing this previously on the list and also with some
> digium staff: to my experience there is NO way to archieve a linear
> distribution of calls from a queue.
>
> I mean
>
> When a call comes in first member of the queue is ring, then second, etc
>
> Subsequent calls take the same path: first, second and so on.
>
> Someone has suggested to use "ringall" with penalties (pretty esotic!) but
> also this is not working for the purpose.
>
> I was also told that "nobody wants that" (you insensitive clod!) even if
> this call distribution seems pretty logic in some case scenarios.
>
> (hint: a receptionist is first member of a queue and another person is the
> second ... receptionist goes for a pee and magically calls are rerouted to
> the backup operator after ringing to the first).
>
> Hope you can find out something to share, maybe we can also launch a
> "count us" initiative :)
>
> Alessio Focardi
>
>
>
>
> On 6/29/06, Aaron Paxson <aj at thepaxson5.org> wrote:
> >
> >  I have setup several Calling Queues, each setup with RoundRobin
> > strategy.   When I call the queue, the first member/agent phone rings.
> > Great!  I call it again, the second member/agent rings??
> >
> > I thought that was the RRMemory strategy, but it seems RoundRobin is
> > also doing it.
> >
> > Anyone know what I can do to my queues, in order to force each call down
> > the ordering of my members list?
> >
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