Will you (or anyone else) be able to code this proposed "circular" or "linear" (what sounds more appropriate?) strategy and submit it for inclusion in HEAD ?<br><br>Should be pretty easy, unfortunately I have very few programming skills.
<br><br>Regards !<br><br><br>P.S.<br><br>here is a snippet from the wiki, whatever it means ! :)<br><br>roundrobin mode remembers the last agent it _started_ with for a new
call, and starts with the next agent in the list. If you have three
agents, the first call will go to agent 1->2->3, the next call
will go to 2->3->1, the next call will go to 3->2->1, etc.
<br>
<br>rrmemory mode remembers the last agent it tried to _call_,
regardless of who it started with, so that the next call will go the
agent after the last one who answered. If you have three agents and the
first call rings 1->2 (and is answered), then the next call will
ring 3->1 (and is answered), then the next call will ring
2->3->1, etc. For the first call, if agent 2 answered it in
roundrobin mode, they would still be the first agent for the next call,
but rrmemory mode will move past them.
<br>
<br><br><div><span class="gmail_quote">On 6/29/06, <b class="gmail_sendername">Aaron Paxson</b> <<a href="mailto:aj@thepaxson5.org">aj@thepaxson5.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div bgcolor="#ffffff">
<div><font face="Arial" size="2">The linear function helps me too. I've built
an extensive multi-queue technical support system strategy. Based on the
initial queue, ALL calls goes to Tier1 first. Then, if Tier1 does not get
the call (on the phone/away from desk), Tier2 should get it, so on, and so
forth.</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">In Tier1, the primary helpdesk technician (like
your receptionist idea) takes ALL calls (That's what they were hired for).
However, others can help out, if the pri technician is on the
phone.</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">Here's my question:</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">If roundrobin strategy remembers the last call
made, and sends the next call to the next number (and this is by design), then
why on earth was the RRMemory strategy created??</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">Thanks for your response, Alessio.</font></div></div><div><span class="sg">
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">~~Aaron</font></div></span></div><div><span class="e" id="q_10c20eddf3244238_2">
<blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;">
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">----- Original Message ----- </div>
<div style="background: rgb(228, 228, 228) none repeat scroll 0% 50%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
<b>From:</b>
<a title="afocardi@gmail.com" href="mailto:afocardi@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Alessio
Focardi</a> </div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>To:</b> <a title="asterisk-users@lists.digium.com" href="mailto:asterisk-users@lists.digium.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Asterisk Users Mailing List -
Non-Commercial Discussion</a> </div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Cc:</b> <a title="aj@thepaxson5.org" href="mailto:aj@thepaxson5.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
aj@thepaxson5.org</a> </div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Sent:</b> Thursday, June 29, 2006 1:31
PM</div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Subject:</b> Re: [Asterisk-Users] Call Queue
NOT using RoundRobin ?!?</div>
<div><br></div>Welcome to my personal hell ! :)<br><br>I'have been discussing
this previously on the list and also with some digium staff: to my experience
there is NO way to archieve a linear distribution of calls from a
queue.<br><br>I mean <br><br>When a call comes in first member of the queue is
ring, then second, etc<br><br>Subsequent calls take the same path: first,
second and so on.<br><br>Someone has suggested to use "ringall" with penalties
(pretty esotic!) but also this is not working for the purpose. <br><br>I was
also told that "nobody wants that" (you <font size="-1">insensitive
clod!)</font> even if this call distribution seems pretty logic in some case
scenarios. <br><br>(hint: a receptionist is first member of a queue and
another person is the second ... receptionist goes for a pee and magically
calls are rerouted to the backup operator after ringing to the first).
<br><br>Hope you can find out something to share, maybe we can also launch a
"count us" initiative :)<br><br>Alessio Focardi<br><br><br><br><br>
<div><span class="gmail_quote">On 6/29/06, <b class="gmail_sendername">Aaron
Paxson</b> <<a href="mailto:aj@thepaxson5.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">aj@thepaxson5.org</a>>
wrote:</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div bgcolor="#ffffff">
<div><font face="Arial" size="2">I have setup several Calling Queues, each setup
with RoundRobin strategy. When I <span name="st">call</span> the <span name="st">queue</span>, the
first member/agent phone rings. Great! I <span name="st">call</span> it again, the second member/agent rings??</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">I thought that was the RRMemory strategy, but
it seems RoundRobin is also doing it.</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">Anyone know what I can do to my queues, in
order to force each <span name="st">call</span> down the
ordering of my members
list?</font></div></div></div><br>_______________________________________________<br>--Bandwidth
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