[Asterisk-Users] Asterisk ACD with Polycom IP501

[Dean at INKnBITs]

I'm new to this and don't know how to do a sip trace, but have attached the
files as requested.

Thanks for your help.
Dean.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com]On Behalf Of BJ Weschke
Sent: 26 June 2006 15:21
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Asterisk ACD with Polycom IP501


 Hi Dean -

 It should be working. If not, please email me a sip debug trace along
with your /etc/asterisk/agents.conf and your /etc/asterisk/sip.conf.

 Thanks.

 BJ

On 6/26/06, Dean @ INKnBITs <dean.bath at inknbits.co.uk> wrote:
> Hi,
>
> Has anybody got the polycom acd function to work? I have the following
> setup:
>
> Debian 3.1 - 2.6.8 linux
> zlib-1.1.4
> libpri-1.2.3
> zaptel- 1.2.6
> Asterisk - the bweschke/polycom_acd_funtions branch version - I get one
> error when doing a make install about needing a newer version of libpri
and
> zaptel, I got the above versions from asterisk.org, are there newer
version
> anywhere else?
>
> In the sip.conf file I have set the agentlogin=yes and agentcbcontext=demo
> (demo as from extensions.conf context)
>
> I have setup an agent in agents.conf as 7777,1234,Name
>
> I have changed in the sip.cfg of the polycom phone:
> feature.15.name="acd-login-logout" feature.15.enabled="1"
> feature.16.name="acd-agent-availability" feature.16.enabled="1"
>
> and in the phone1.cfg of the polycom I'm only using line1 so made the
> changes below:
> reg.1.acd-login-logout="1"
> reg.1.acd-agent-available="1"
>
>
> I get the login button on the phone, and when I try and login with the
7777
> agent it just goes back to login.
>
>
> Any help would be appreciated.
>
> Thanks,
> Dean Bath
>
>
>
>
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