[Asterisk-Users] Asterisk ACD with Polycom IP501

[BJ Weschke]

 Hi Dean -

 It should be working. If not, please email me a sip debug trace along
with your /etc/asterisk/agents.conf and your /etc/asterisk/sip.conf.

 Thanks.

 BJ

On 6/26/06, Dean @ INKnBITs <dean.bath at inknbits.co.uk> wrote:
> Hi,
>
> Has anybody got the polycom acd function to work? I have the following
> setup:
>
> Debian 3.1 - 2.6.8 linux
> zlib-1.1.4
> libpri-1.2.3
> zaptel- 1.2.6
> Asterisk - the bweschke/polycom_acd_funtions branch version - I get one
> error when doing a make install about needing a newer version of libpri and
> zaptel, I got the above versions from asterisk.org, are there newer version
> anywhere else?
>
> In the sip.conf file I have set the agentlogin=yes and agentcbcontext=demo
> (demo as from extensions.conf context)
>
> I have setup an agent in agents.conf as 7777,1234,Name
>
> I have changed in the sip.cfg of the polycom phone:
> feature.15.name="acd-login-logout" feature.15.enabled="1"
> feature.16.name="acd-agent-availability" feature.16.enabled="1"
>
> and in the phone1.cfg of the polycom I'm only using line1 so made the
> changes below:
> reg.1.acd-login-logout="1"
> reg.1.acd-agent-available="1"
>
>
> I get the login button on the phone, and when I try and login with the 7777
> agent it just goes back to login.
>
>
> Any help would be appreciated.
>
> Thanks,
> Dean Bath
>
>
>
>
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