[asterisk-users] Manager interface

[mitcheloc at gmail.com]

You could try out Snap -- www.snapanumber.com, it has the features you need.
We also do custom developement, so this may help get your project moving
along faster.

On 7/27/06, Tielin Xu <TIELXU01 at noa.nintendo.com> wrote:
>
> There are many ways to do the screen pop, I'd like to do this way:
> 1. Build the manager interface as an event server, which collect agent
> connet events.
> 2. Build a Java applet with the constant connection to the event
> server, each agent starts the Java applet at first
>    task of each day
> 3. The event server sends the connect info to the computer which the
> agent registed,
> 4. The applet launch (pop up) the web based CRM application on agent
> computer with the caller's information
> 5. Agent terminates the CRM application when the call is termianted.
>
> Tielin
>
> >>> tim at mexuar.com 07/27/06 2:16 PM >>>
>
> On 27 Jul 2006, at 11:47, Lee Archer wrote:
>
> > This has probably been discussed before but I need to do a screen
> > pop and I'm looking for ways to do it.  I am assuming I need to use
>
> > the manager interface, which is ok cos I'm using that for calling
> > out but I'm not quite what to pick up on.
> There a number of ways to do this:
>         1) run an application on each workstation which speaks the
> manager
> protocol and
> pops a screen as needed. This doesn't scale easily to large numbers,
> you need to
> install an application on each workstation and need some sort of
> manager proxy
> as asterisk does not like many manager connections.
>         2) run an IM client on each workstation and have a central
> server
> that talks
> the manager protocol to asterisk, sending messages to IM clients when
>
> new
> calls come in.
>         3) have each user point their webbrowser at a web server which
> talks
> the manager protocol to asterisk  and have the webpage poll the server
> (using AJAX)
>         4) embed a softphone in your application (or web page) and send
> calls to it. Configure the softphone to pop the screen when a call
> comes in.
>
> We do 4) . which you chose depends on your needs/skills.
>
> Tim.
>
> > Regards
> >
> > Lee
> >
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> Tim Panton
>
> www.mexuar.com
>
>
>
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