You could try out Snap -- <a href="http://www.snapanumber.com">www.snapanumber.com</a>, it has the features you need. We also do custom developement, so this may help get your project moving along faster.<br><br><div><span class="gmail_quote">
On 7/27/06, <b class="gmail_sendername">Tielin Xu</b> <<a href="mailto:TIELXU01@noa.nintendo.com">TIELXU01@noa.nintendo.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
There are many ways to do the screen pop, I'd like to do this way:<br>1. Build the manager interface as an event server, which collect agent<br>connet events.<br>2. Build a Java applet with the constant connection to the event
<br>server, each agent starts the Java applet at first<br> task of each day<br>3. The event server sends the connect info to the computer which the<br>agent registed,<br>4. The applet launch (pop up) the web based CRM application on agent
<br>computer with the caller's information<br>5. Agent terminates the CRM application when the call is termianted.<br><br>Tielin<br><br>>>> <a href="mailto:tim@mexuar.com">tim@mexuar.com</a> 07/27/06 2:16 PM >>>
<br><br>On 27 Jul 2006, at 11:47, Lee Archer wrote:<br><br>> This has probably been discussed before but I need to do a screen<br>> pop and I'm looking for ways to do it. I am assuming I need to use<br><br>> the manager interface, which is ok cos I'm using that for calling
<br>> out but I'm not quite what to pick up on.<br>There a number of ways to do this:<br> 1) run an application on each workstation which speaks the<br>manager<br>protocol and<br>pops a screen as needed. This doesn't scale easily to large numbers,
<br>you need to<br>install an application on each workstation and need some sort of<br>manager proxy<br>as asterisk does not like many manager connections.<br> 2) run an IM client on each workstation and have a central
<br>server<br>that talks<br>the manager protocol to asterisk, sending messages to IM clients when<br><br>new<br>calls come in.<br> 3) have each user point their webbrowser at a web server which<br>talks<br>the manager protocol to asterisk and have the webpage poll the server
<br>(using AJAX)<br> 4) embed a softphone in your application (or web page) and send<br>calls to it. Configure the softphone to pop the screen when a call<br>comes in.<br><br>We do 4) . which you chose depends on your needs/skills.
<br><br>Tim.<br><br>> Regards<br>><br>> Lee<br>><br>> ###########################################<br>><br>> This message has been scanned by F-Secure Anti-Virus for Microsoft<br>> Exchange.<br>> For more information, connect to
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<br><br>Tim Panton<br><br><a href="http://www.mexuar.com">www.mexuar.com</a><br><br><br><br>_______________________________________________<br>--Bandwidth and Colocation provided by <a href="http://Easynews.com">Easynews.com
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