[asterisk-users] Re: Operator Console(s)/Shared Call Appearances

Tom Lynn tom at tomlynn.com
Tue Jul 25 09:28:06 MST 2006


That's simply the remaining rationalization that is left in the absence of
the bridged line appearances.

On 7/25/06, Matthew Warren <mwarren at ru-intouch.com> wrote:
>
>
> Subject: [asterisk-users] Re: Operator Console(s)/Shared Call Appearances
>
> > Hi Folks, We're migrating from a conventional KSU/PBX to Asterisk
> > and I'm trying to determine the best way to allow our receptionist
> > to answer certain executives telephone lines.
>
> > It seems there are probably two routes, but I'm not sure of the
> > limitations of each.
>
> >You could make both the executive and the receptionist phones ring,
> >perhaps with a very low ring tone for the executives. Then the
> >receptionist will take the call whenever possible. If the call needs
> >to go through to the executive, the receptionist can do a direct call
> >just by pressing a button, and a different (perhaps louder) ring tone
> >can play.
>
> This is what call park and call pick-up groups are for.  Exspecially if
> you
> use an operators panel.
> Matt
>
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