[asterisk-users] Re: Operator Console(s)/Shared Call Appearances

[Matthew Warren]

Subject: [asterisk-users] Re: Operator Console(s)/Shared Call Appearances

> Hi Folks, We're migrating from a conventional KSU/PBX to Asterisk
> and I'm trying to determine the best way to allow our receptionist
> to answer certain executives telephone lines.

> It seems there are probably two routes, but I'm not sure of the
> limitations of each.

>You could make both the executive and the receptionist phones ring,
>perhaps with a very low ring tone for the executives. Then the
>receptionist will take the call whenever possible. If the call needs
>to go through to the executive, the receptionist can do a direct call
>just by pressing a button, and a different (perhaps louder) ring tone
>can play.

This is what call park and call pick-up groups are for.  Exspecially if you
use an operators panel.
Matt