[asterisk-users] Just bought a Polycom 501 - I feel like my GXP-2000 was better...

[Mike]

Hello everyone,
 
I'm half writing this to get some answers, and half-writing this to put in
my 2 cents for anybody who's looking to get his first VoIP phone.  Polycom's
seem to be highly regarded here, and after having bought a Polycom 501 as my
second phone (my first was the unloved Grandstream GXP-2000), I am left
wondering why.
 
Never mind that the setup of the Polycom was more complicated than the
GXP-2000 by a few order of magnitudes, that only matters the first time you
do it.  But things like 3-way conferences are harder to use (whatever
happened to picking a line, pressing CONF and picking another line????) and
in general, except for the aesthetics of the phone, the GrandStream is an
equal phone (for a much lesser price) than the Polycom 501.
 
My worst gripe with this phone, is that I haven't managed to have it on the
LAN without it disappearing for a few seconds.  If I ping the phone (on the
same LAN, on the same underused hub actually) I get 5-6 responses, then
timeouts....then another few responses, then timeouts again.  This
translates into sound being (badly) cut off when Im talking.  The same
experiments yields good results with the GXP-2000.  I understand ping might
not be prioritized on the Polycom, but this was done with no calls coming in
or going out.  So why is it disappearing?  Or is there a better test?
 
If it helps, my setup can be described as a Asterisk server (NO NAT) and a
Polycom 501 (behind a Nat).  The Grandstream handles that like a pro, I
assumed the Polycom would too, considering the reputation of Polycom and the
price of the phone.  
 
I would be grateful to anyone who clues me in on what I am doing wrong,
because I am 95% certain it's somehow my fault.  My gf would tell you it
always is :-)
 
 
Mike
 
 
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