[asterisk-users] emulating key system - pick up so and so on line1

[Michael Collins]

Bruce,

 

Good call on this one!  I've found that users can handle small changes
if they are parallel with something they're already comfortable doing.

 

-MC

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Bruce
Reeves
Sent: Tuesday, July 18, 2006 1:29 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] emulating key system - pick up so and so
on line1

 

Bill,
Our solution was to simply retrain the users to use call parking. The
company had used a key system for more then a decade and I thought the
change would be a tough one, but for the most part people have handled
the change from "Pickup line 1" to "Pickup 71". Not an exact fit I know,
but thought I would offer it since I was in your shoes and have found
the transition easier then expected. 




On 7/18/06, Bill Gibbs <bgibbs at edurotech.com> wrote:

Is there anyway to use Polycom phones (601, 501s) to emulate a key
system - where you can have a "shared" lines that people can pick up
instead of using transfer?  This would make it easier for users used to
putting a call on hold then telling another user "so and so is on line
2".  I know "shared line appearances" could do it but obviously that's
not supported.  Any other suggestions?

 

Bill


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-- 
Bruce
Nortex Networks 

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