[asterisk-users] Injecting prerecorded audio into active call

[Matt Riddell (NZ)]

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Nick wrote:
> Yeah a bit messy I guess. I had been hoping for a simple solution, but
> knew there most likely wasn't!
> 
> The one idea I did have would be to use some kind of SIP api on the web
> backend. Then bring the backend extension into a conference, then from
> the web api you would have to select the call to play audio in.
> 
> This idea would work well I think, as it would mean the system can be
> use regardless of the training call being active on the asterisk box, as
> long as their system supported conference calls.
> 
> This is where I fall down though, I'm no developer! Anyone know of an
> api that would allow this?

If you don't mind the call centre staff member pressing some buttons to
request help in the middle of the call you could use a featuremap using
features.conf and the playback application.

- --
Cheers,

Matt Riddell
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