[Asterisk-Users] Queues and annoucements

[lenz]

I have a feeling that going after the C code will be easier than using a  
multiple dial to create a conference, join it, play the file and all such  
things. It would be very nice, in any case, if the queue app had dialplan  
callback points, so that you could make such things easier....
l.


In data Mon, 03 Jul 2006 19:00:16 +0200, Tristan <tristan at telemaque.Fr> ha  
scritto:

> The dial macro works only for the agent called and not for the caller...
>
> I already use it and it's quite usefull to play different annoucements  
> to the agent but that's useless for the caller as the bridge is done  
> after the end of the macro...
>
> I only need to tell the caller that his line has been answered and that  
> he'll be able to talk...
>
> Do I have to patch app_queue or is it already implemented somewhere,
>
> maybe just a beep can be played to signal the bridge is done ?
>
>
>
> Thanks,
>
> Tristan
>
>
>
> Lenz a écrit :
>>
>> I'm not sure you can do it if you want a play a file to the caller when  
>> your agents pick up the line. I believe you may want to use a dial  
>> macro - option M() - in the dial command that the local channel runs in  
>> order to connect to the callback agent. see  
>> http://www.voip-info.org/wiki-Asterisk+cmd+Dial
>> I have not tried that this works, but this may lead to interesting  
>> behaviours when running a call center -:-)
>> l.
>>


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