[Asterisk-Users] Queues and annoucements

[Tristan]

The dial macro works only for the agent called and not for the caller...

I already use it and it's quite usefull to play different annoucements 
to the agent but that's useless for the caller as the bridge is done 
after the end of the macro...

I only need to tell the caller that his line has been answered and that 
he'll be able to talk...

Do I have to patch app_queue or is it already implemented somewhere,

maybe just a beep can be played to signal the bridge is done ?



Thanks,

Tristan



Lenz a écrit :
>
> I'm not sure you can do it if you want a play a file to the caller 
> when your agents pick up the line. I believe you may want to use a 
> dial macro - option M() - in the dial command that the local channel 
> runs in order to connect to the callback agent. see 
> http://www.voip-info.org/wiki-Asterisk+cmd+Dial
> I have not tried that this works, but this may lead to interesting 
> behaviours when running a call center -:-)
> l.
>
>
>
> On Mon, 03 Jul 2006 12:56:47 +0200, Tristan <tristan at telemaque.fr> wrote:
>
>> Hi everybody !
>>
>> I need to play a file to customers when an agent answered the line to 
>> tell them it's their turn but I don't want to do periodic annoucements,
>>
>> Is there a way or something I misunderstood in the voip.org docs 
>> because I can't do this for the moment !
>>
>>
>> Thanks,
>>
>> Tristan
>
>
>
> --Loway Research - Home of QueueMetrics
> http://queuemetrics.loway.it
>
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