[Asterisk-Users] Recording Calls at the phone

[Ioan Indreias]

A (too) simple sollution to your problem is to take the analog audio from
your IP phone using a module atached between the curly handset cord and
the base unit of the IP phone - like
http://www.quasarelectronics.com/tre156.htm

So, basically you need to change the old "RJ11 - 1/8 inch recording -
RJ11" system you have used to a new one with "RJ10 - 1/8 inch recording -
RJ10".
Sure, this solution works only if the handeset it is attached through a
RJ10 port to the handset.

I do not know exactly how your software will deal with this change as
there should be a mechnism to start & stop recording based on the audio
level injected into PC's audio card (mic port).

Hope it helps.

Ioan Indreias
Modulo Consulting - http://www.modulo.ro



> I'm not really trying to monitor anything on the asterisk box at all. I
> guess this is more of an SIP phone question. Really all I need is to get
> the audio from an SIP phone, both the caller and callie, to a 1/8th inch
> stereo jack that I can plug into a mic input.
>
> Michael Sampson
> Information Systems Manager
> Customer Contact Services
> msampson at yourccsteam.com
> 952-936-4000
>
>
>
> Douglas Garstang wrote:
>
>>On Demand-monitoring? If your referring to monitoring specific agents
>> calls, I'm still trying to work out how to do that. You can either
>> monitor all calls for a queue, or all calls for all agents, but not all
>> calls for a specific agent. I tried to use the Monitor() command on it's
>> own to start recording when an agent receives a call, but that does not
>> appear to work.
>>
>>-----Original Message-----
>>From: Francesco Peeters (Asterisk) [mailto:francesco at fampeeters.com]
>>Sent: Friday, January 06, 2006 7:53 AM
>>To: Asterisk Users Mailing List - Non-Commercial Discussion
>>Cc: Asterisk Users Mailing List - Non-Commercial Discussion
>>Subject: Re: [Asterisk-Users] Recording Calls at the phone
>>
>>
>>On Fri, January 6, 2006 15:37, Michael Sampson said:
>>
>>
>>>I work for a call center and we are looking at using asterisk to have
>>>our operators take calls. Our message taking software records all the
>>>calls on the operators computers. Right now we use these recording
>>>controls from radio shack that plug in between the wall jack and the
>>>phone and plug in via a 1/8 inch stereo connector to the mic input on
>>>the computer. If I buy an IP phone I can't do that. I could get an FXO
>>>adapter and regular phones, but I'm looking to get as little equipment
>>>as possible. Radio shack makes a recording control that plugs in to a
>>>2.5 mm headset jack, but it takes batteries so thats not going to work
>>>
>>>Does anyone else do something similar? Does anyone have any ideas about
>>>what producs/setup would work for this.
>>>
>>>
>>>
>>
>>Asterisk has a built in monitoring system. You can chose to do Always,
>>Never or On Demand monitoring, depending on your setup and dialplan
>>
>><http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor>
>>
>>Good luck!
>>
>>
>>
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