[Asterisk-Users] Recording Calls at the phone

[Henri Herscher]

Hi Michael,

You could also try http://www.oreka.org wich is an open source audio
recorder for both VoIP and sound devices. It will sniff your SIP
phones on the LAN and generate wav files and database CDRs.

Henri

On 06/01/06, Michael Sampson <msampson at yourccsteam.com> wrote:
>  I'm not really trying to monitor anything on the asterisk box at all. I
> guess this is more of an SIP phone question. Really all I need is to get the
> audio from an SIP phone, both the caller and callie, to a 1/8th inch stereo
> jack that I can plug into a mic input.
>  Michael Sampson
> Information Systems Manager
> Customer Contact Services
> msampson at yourccsteam.com
> 952-936-4000
>
>
>  Douglas Garstang wrote:
>  On Demand-monitoring? If your referring to monitoring specific agents
> calls, I'm still trying to work out how to do that. You can either monitor
> all calls for a queue, or all calls for all agents, but not all calls for a
> specific agent. I tried to use the Monitor() command on it's own to start
> recording when an agent receives a call, but that does not appear to work.
>
> -----Original Message-----
> From: Francesco Peeters (Asterisk) [mailto:francesco at fampeeters.com]
> Sent: Friday, January 06, 2006 7:53 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Cc: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Recording Calls at the phone
>
>
> On Fri, January 6, 2006 15:37, Michael Sampson said:
>
>
>  I work for a call center and we are looking at using asterisk to have
> our operators take calls. Our message taking software records all the
> calls on the operators computers. Right now we use these recording
> controls from radio shack that plug in between the wall jack and the
> phone and plug in via a 1/8 inch stereo connector to the mic input on
> the computer. If I buy an IP phone I can't do that. I could get an FXO
> adapter and regular phones, but I'm looking to get as little equipment
> as possible. Radio shack makes a recording control that plugs in to a
> 2.5 mm headset jack, but it takes batteries so thats not going to work
>
> Does anyone else do something similar? Does anyone have any ideas about
> what producs/setup would work for this.
>
>
>  Asterisk has a built in monitoring system. You can chose to do Always,
> Never or On Demand monitoring, depending on your setup and dialplan
>
> <http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor>
>
> Good luck!
>
>
>
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