[asterisk-users] Need quality toll free 800 number over IAX?

[Kevin Walsh]

Doug Crompton <doug at crompton.com> wrote:
> If this (or any) company is really stealing or not living up to a contract
> then why not report them as such, especially if they are US based. I would
> suspect you would have another route to take.
> 
I am UK-based - there's not a lot I can do to a US-based company,
and they know it.  That is unless I'm willing to fly over there to
sue them, which I'm not.  In this case, it was better to just cut
our losses and make sure as many others as possible know about our
experience and are forewarned.

I have already convinced several others to abandon NuFone.  I was
the one who recommended them in the first place, so I felt that I
had to warn them and try my best to persuade them to migrate.

Remember - sometimes, when you annoy one customer, you loose a lot
more than just that one customer.  Whatever playground victory NuFone
thinks they won by helping themselves to the content of our account,
they lost hundreds of times over in terms of the future revenue from
the customers I know that they lost.

>
> If you don't do anything about it then they will just go on abusing
> others and getting away with it.
>
That's why I feel it is right and proper to warn others.

If NuFone carries on operating they way they do, they will lose a
lot more than just the customers we had powers of persuasion over.
The snowball effect induced by mounting bad publicity is a powerful
thing, and not something any company wants to be on the receiving end
of.

I know that I have caused more damage this way than I could ever do by
simply recovering the account balance in court, and I didn't have to fly
anywhere to do it.  NuFone's short-sighted and clearly criminal ways
will come back to haunt them one day.

> 
> At the very least the BBB (bbb.org) should be notified. They have a web
> site and if it is really wire/internet fraud then the FBI
> (www.fbi.gov/majcases/fraud/internetschemes.htm) has a site you can
> register a complaint with.
>
I've never heard of the BBB.  I have now - thanks.  I doubt that
NuFone's behaviour counts as fraud though.  I'd class their actions
as just plain old-fashioned theft.

If you are a NuFone customer then I advise you to use up your balance
and leave as soon as possible.  It's very easy to do - especially if
you're only using a company as an outgoing route and don't need to port
a number to a new provider.  If you know any NuFone customers then you
should try to get them to do the same.

-- 
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