[asterisk-users] dtmf and ivr

[René Enskat]

hello,
 
i try to build a IVR for our company my problem is that the dtmf tones
are not recognized by the phones i tried several phones.
BUT when i call the voicemail i can navigate with all phones through the
menu. I use * 1.2
 
here is the context:
 
[ivr]
exten => s,1,Answer
exten => s,2,SetMusicOnHold(default)
exten => s,3,DigitTimeout,5
exten => s,4,ResponseTimeout,10
;SAI menu - 1 for Sales, 2 for Support
exten => s,5,Background(say-menu1)
exten => s,6,Background(say-menu2)
 
; Sales
exten => 1,1,SetGlobalVar(ACCOUNTCODE=${callerid})
exten => 1,2,SetVar(callerid=${callerid})
exten => 1,3,Background(sai-welcome-sales)
exten => 1,4,Queue(sales)
 
; Tech Support
exten => 2,1,SetGlobalVar(ACCOUNTCODE=${callerid})
exten => 2,2,SetVar(callerid=${callerid})
exten => 2,3,Background(sai-welcome-support)
exten => 2,4,Queue(support)
 
; # =hangup
exten => #,1,Playback(thank-you-for-calling)
exten => #,2,Hangup
 
exten => t,1,Goto(#,1)         ; If they take too long, give up
exten => i,1,Playback(invalid) ; "That's not valid, try again"
 
Somebody can give me a hint plz.
 
regards rene


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