[asterisk-users] Good Commercial Grade Service Provider?

[Paul Connolly]

Yikes!  Thanks for that disturbing info.

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Andrew
Joakimsen
Sent: Friday, December 15, 2006 10:23 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Good Commercial Grade Service Provider?

 

VoicePulse is the absolute worst. You can get additional channels for
$25/month but that includes no usage whatsoever. That's almost double what
the same capacity WITH MINUTES on a PRI port costs!

Any decent provider will be able to give you an unlimited number of channels
because you are paying for the usage. If you are paying per channel I would
expect some sort of included usage. For example one of our PRI provider's
offering boils down to about $12/channel, unlimited regional calling (more
than Bell's "local calling area") and some 200 minutes of LD calling extra
DID cost less than a quarter each, compare that to voicepulse charging you
$25/month for jack shit $11/month per DID but no additional usage. You can
get 20 DID with them on one account and you get 4 calls at a time your cost
is $220/month. you can open however 20 different accounts with one number on
each, you pay the SAME $220/month however you get 80 calls at the same time!
If you wanted the same arrangement on a single voicepulse account it would
cost $620/month 

However don't do that, with a single account VoicePulse will charge you
RANDOM amounts to your credit card, even if they say they will ONLY charge
your card in $25 increments, I've asked them countless times to charge other
amounts and they say NO impossible, billing system limitation, yada yada but
when it comes down to it they can do and will charge your card for a random
amount. 

And you cannot port any telephone number away from them, they have
instructed their carrier (Broadview) to not allow any sort of LNP out
request.

Also any time there is an issue they blame you. And aulthough they sell a
"VoicePulse Connect! for Asterisk" service where "Asterisk" is a LINUX
PROGRAM they insist you run a WINDOWS PROGRAM on the same machine for
troubleshooting, when you remind them you are running Windows they tell you
to run WINE when you remind them that even Digium recommends you do not run
a GUI on the same machine as Asterisk they start to ignore you. 




On 12/15/06, Paul Connolly <asterisk at highergear.com> wrote:

We currently have an Asterisk system with a PRI and 6 POTs lines for backup.
We are looking to add service such as Voicepulse Connect as an extra level
of redundancy and a cost saving alternative to PRI calls.  VP Connect only
allows 4 simultaneous calls; we are looking for 4 to 5 times that to support
our call center.  Also, in looking through the archives, it seems like VP
has had their share of outages and problems.  Can anyone suggest a good
commercial grade package/provider?


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