[asterisk-users] Show agent queue status on the phone?

[Pavel Jezek]

some idea, how to make BLF working on ci$co 7961 (sip)?


Steve Langstaff wrote:
> I've not used the Cisco kit for this, but you might try adding 'hints'
> to your agent extensions, and then defining a BLF button to subscribe to
> this.
>  
> e.g. If you have an agent with ID 1001, add this to extensions.conf (or
> equivalent)...
>  
> exten => 1001,hint,Agent/1001
>  
>
>
> ________________________________
>
> 	From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kevin
> Trumbull
> 	Sent: 14 December 2006 18:04
> 	To: asterisk-users at lists.digium.com
> 	Subject: [asterisk-users] Show agent queue status on the phone?
> 	
> 	
> 	Hi All, 
> 	
> 	Is it possible to show an agent's queue status on the phone? 
> 	
> 	For example, in our current non-asterisk PBX, if a member of a
> call queue does not answer the phone when a queue call is sent to them,
> they go to a 'not ready' status, and this is indicated on their phone.
> So when they return to their desk, they can see that they are not ready,
> so they hit a button to put themselves back into a ready status. 
> 	
> 	I can accomplish the 'not ready' functionality by using the
> PauseQueueMember function, but now I need to somehow display the
> pause/unpause status on the phone so the staff member knows if they got
> paused. Does anybody know how to do this?  This might be phone specific,
> so I'll mention that we are using Cisco 7961G's.
> 	 
> 	Thanks
> 	 
> 	-Kevin Trumbull
> 	 
> 	 
>
>
>   
> ------------------------------------------------------------------------
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>