[asterisk-users] Show agent queue status on the phone?

[Steve Langstaff]

I've not used the Cisco kit for this, but you might try adding 'hints'
to your agent extensions, and then defining a BLF button to subscribe to
this.
 
e.g. If you have an agent with ID 1001, add this to extensions.conf (or
equivalent)...
 
exten => 1001,hint,Agent/1001
 


________________________________

	From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kevin
Trumbull
	Sent: 14 December 2006 18:04
	To: asterisk-users at lists.digium.com
	Subject: [asterisk-users] Show agent queue status on the phone?
	
	
	Hi All, 
	
	Is it possible to show an agent's queue status on the phone? 
	
	For example, in our current non-asterisk PBX, if a member of a
call queue does not answer the phone when a queue call is sent to them,
they go to a 'not ready' status, and this is indicated on their phone.
So when they return to their desk, they can see that they are not ready,
so they hit a button to put themselves back into a ready status. 
	
	I can accomplish the 'not ready' functionality by using the
PauseQueueMember function, but now I need to somehow display the
pause/unpause status on the phone so the staff member knows if they got
paused. Does anybody know how to do this?  This might be phone specific,
so I'll mention that we are using Cisco 7961G's.
	 
	Thanks
	 
	-Kevin Trumbull
	 
	 

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