[asterisk-users] Agent autologoff dynamic queue members - Brain aches please help

[Lenz]

Have you tried putting a Local channel for the dynamic agent and, after  
the dial() tries for 20 seconds, you perform a dynamic agent logoff. Not  
sure if this will cause deadlocks, removing a dynnamic agent while he's  
being called, but maybe worth trying.
Just my two (euro)cents,
l.




On Wed, 06 Dec 2006 14:36:59 +0100, Chris Blunt  
<chris.blunt at entropy-it.com> wrote:

> Hi list,
>
>
> Using Asterisk 1.2.10
>
>
> I am getting seriously confused by Queues and Agents.
>
>
> So far I configured my queue and agents, had my agents login using
> agentcallback.
>
> Call enters queue agent gets a call, if agent doesn't answer after 20
> seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is  
> returned
> to queue and the cycle continues.  If the same agent doesn't answer twice
> they are logged out and the call is again returned to the queue
>
>
> Now I want the queued call to fall out of the queue if there are no  
> agents
> logged in.
>
>
> My Googling and searching of the wiki hints at using "leavewhenempty=yes"
> Unfortunately this seems to be unsupported when used with agentcallback.
>
>
> Further research suggested using dynamic queue members, where by a queued
> call addresses the dynamic member directly by channel avoiding the  
> dialplan
> altogether.  I have now tried this approach, but my agents are not being
> logged off automatically using autologoff=20.
>
>
> Any help to easy my lack of sanity would be greatly appreciated
>
>
> Best regards,
>
>
> Chris
>



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