[asterisk-users] Agent autologoff dynamic queue members - Brain aches please help

[Chris Blunt]

Hi list, 

 

Using Asterisk 1.2.10

 

I am getting seriously confused by Queues and Agents.

 

So far I configured my queue and agents, had my agents login using
agentcallback.

Call enters queue agent gets a call, if agent doesn't answer after 20
seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned
to queue and the cycle continues.  If the same agent doesn't answer twice
they are logged out and the call is again returned to the queue

 

Now I want the queued call to fall out of the queue if there are no agents
logged in.  

 

My Googling and searching of the wiki hints at using "leavewhenempty=yes"
Unfortunately this seems to be unsupported when used with agentcallback.  

 

Further research suggested using dynamic queue members, where by a queued
call addresses the dynamic member directly by channel avoiding the dialplan
altogether.  I have now tried this approach, but my agents are not being
logged off automatically using autologoff=20.

 

Any help to easy my lack of sanity would be greatly appreciated

 

Best regards,

 

Chris

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