[asterisk-users] 911 versus 9.911

[Aaron Daniel]

On Wed, 2006-08-30 at 20:10 -0700, George Pajari wrote:
> I'd rather pay the fine than the liability settlement when found 
> negligent in a lawsuit because someone panicked, repeatedly dialled 911, 
> and could not reach Emergency when their coworker had a major myocardial 
> infarction right beside them.
> 
> We configure all our systems, regardless of whether or not they have a 
> "dial-9 for an outside line" dialplan, to route both 911 and 9911 to an 
> outside line and 911.
> 
> We also log every call so when someone does dial and hangup, we send Big 
> Eric to their cube to rearrange a few fingers on their dialling hand :-)

Most people are going to attempt to dial 911 regardless of where they
are, especially if they're in a panic... We use both 911 and 9911 (our
nortel expects 9911, but allows 911), which seems to be better for users
that aren't used to the dial 9 to get out mentality.  100 accidental
calls is worth the 1 time that someone could die because they don't
realize that they're supposed to dial 9911 instead.  We've actually had
on several occasions people in my office dial 911 on accident when
dialing something like 91800. and ended up hitting the 1 twice, and
usually dispatch just calls back and asks what was up.

Just my 2 cents.

Aaron