[asterisk-users] 911 versus 9.911

[George Pajari]

Jason Aarons (US) wrote:
>
> Is there a FCC or other North America requirement that I provide 911 
> versus 9.911. I want to require users to dial 9.911 in our office, and 
> remove 911. Are there any statutory requirements or laws about this? 
> User accidentially dial 9 then 1 then another 1 and hangup. We’ve 
> educated them to stay on the line and ever hang up, but they hang up 
> anyway, resulting in fines for excess hangups to 911.
>

I'd rather pay the fine than the liability settlement when found 
negligent in a lawsuit because someone panicked, repeatedly dialled 911, 
and could not reach Emergency when their coworker had a major myocardial 
infarction right beside them.

We configure all our systems, regardless of whether or not they have a 
"dial-9 for an outside line" dialplan, to route both 911 and 9911 to an 
outside line and 911.

We also log every call so when someone does dial and hangup, we send Big 
Eric to their cube to rearrange a few fingers on their dialling hand :-)

g.

-- 
George Pajari, netVOICE communications    604 484 VOIP (484 8647 x102)
Open Source VoIP/Telephony Specialists  1 877 NET VOIP (638 8647 x102)
                  www.netvoice.ca  www.ip-centrex.ca
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