[asterisk-users] Hotels...

Tue Aug 8 00:55:29 MST 2006

PMS is the correct term for the hotel billing systems. Property Management
System.  Problem is that they are all proprietary interfaces and it is very
hard to get the major companies to work with you.  I've done so in the past.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of C F
Sent: Monday, August 07, 2006 8:27 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Hotels...

Interesting you said PMS?
here is the definition:
http://en.wikipedia.org/wiki/PMS

On 8/7/06, Brian Vincent (C) <VincentB at coppercolorado.com> wrote:
>
> Ideally you'd get billing to work by integrating directly with the
> property management software.  Most of the big PMS systems, such as SMS,
> LMS, and FRS, have custom serial drivers written for them that interface
> with the PBX and related systems.  The PMS software is responsible for
> activating long distance on the phones, adding/removing voicemail boxes,
> and collecting billing records.  It may also do really complicated
> things like suiting.
>
> I don't think you're going to be able to get any of that.  For that
> reason alone, are you sure Asterisk is the right solution?  Maybe a
> little Mitel system would work with their software?
>
> Okay, now assuming you have a nice GUI to rebuild mailboxes, you'll have
> to decide if it's worth restricting/unrestricting phones for long
> distance. Keep in mind housekeeping staff may like to make international
> phone calls.  It may be easier to just sell calling cards and open up
> the lines for free local calls (usually local calls incur a surcharge of
> $1 - $1.50.)
>
> Are there conference facilities involved?  Do you need special pricing
> for provisioning lines there?  I like the idea of using those Audiocodes
> boxes, but will fax services work with them?  In theory I think they do,
> but we've had problems passing data over them.  Can the Audiocodes boxes
> drive message waiting lamps?  I can't remember, but you'll need that.
> Wake up calls?  Asterisk supports it (Trixbox has a nice
> implementation), so be sure to test that.  Is this a multiproperty hotel
> and will you need to support 911 to different buildings?
>
> -------------------
> Brian Vincent
> Copper Mountain Telecom
> vincentb at coppercolorado.com
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Dovid
> Bender
> Sent: Monday, August 07, 2006 10:07 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Hotels...
>
>
>
> I have to bid on a hotel contract, but there are some things I don't
> know
> how to do -- but clearly Asterisk has been used by hotels before, so I
> figure someone on here must have some answers:
>
> 1) While the majority of the phones will be SIP, there will be a couple
> hundred analogs (due to wiring logistics); what should I terminate them
> into?
>
> 2) Phone activation at check-in/phone de-activation and billing at
> check-out.  Are there GUI tools for this, or should I write my own
> back/front end?
>
> 3) Anything else that those familiar with hotels have bumped into that
> might not be obvious at the outset?
>
> Thanks!
>
> -Ken
>
> Ken,
> Long time no see on the list welcome back.
>
> 1) The best thing would be is to get a channel bank. Xorcom has one that
> I
> believe works over USB though never tried it so I cant comment on it.
>
> 2)I dont think there is any software out there for hotels per say but
> there
> has been talk about working some of the open source billing programs out
>
> there in to a custom app. The only reason why I would go for writing
> your
> own is A)You have more control. You can build it for your own custom
> needs
> for the ground up. B)People have asked about it before. While I dont
> know
> the market size I am sure that you can resell it once you are done.
>
> Dovid
>
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