[Asterisk-Users] roundrobin strategy in queues not working as described?

[Josué Conti]

Hi Jim,
The function roundrobin makes with that asterisk directs the calls for the
next free agent, but not orderly. I use the same strategy and functions here
very well. The difference is that only use the functions of agent
loginok and agent loginoff.
I wait to have helped
Good luck
Regads
Josué


2006/4/21, Jim Rice <jim at bydesignpublishing.com>:
>
> I have set up an operator queue for our receptionist.
> That way, if she takes a break or is out, by logging out of the queue,
> calls to the "Operator" can be handled by other agents.
>
> I have set strategy = roundrobin in queues.conf.
>
> According to "the book" ATFoT, roundrobin always starts with the first
> agent in the queue.  This is the desired result.  I want all calls to
> start there, and if she is busy or does not answer, calls should go to
> the next agent logged into the queue.
>
> Yet, I am seeing it behave as if it were "rrmemory".
>
> I called the Operator while she was not busy, and it rang the other
> agent.  I called again, and this time it came to her.
>
> *CLI> show queue operator
> operator     has 0 calls (max unlimited) in 'roundrobin' strategy (1s
> holdtime), W:0, C:1, A:4, SL:0.0% within 0s
>   Members:
>      Agent/200 (Not in use) has taken 1 calls (last was 173 secs ago)
>      Agent/110 (Unavailable) has taken no calls yet
>      Agent/246 (Not in use) has taken 1 calls (last was 302 secs ago)
>      Agent/140 (Unavailable) has taken no calls yet
>   No Callers
>
> Any ideas?
>
> --
> Jim Rice
> by Design Publishing
> 11626 N. Tracey Road
> Hayden, Idaho  83835
>
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