<div>Hi Jim,</div>
<div style="PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-BOTTOM: 10px; PADDING-TOP: 10px">The function roundrobin makes with that asterisk directs the calls for the next free agent, but not orderly. I use the same strategy and functions here very well. The difference is that only use the functions of agent loginok and agent loginoff.
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<div style="PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-BOTTOM: 10px; PADDING-TOP: 10px">I wait to have helped</div>
<div style="PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-BOTTOM: 10px; PADDING-TOP: 10px">Good luck</div>
<div>Regads</div>
<div>Josué<br><br> </div>
<div><span class="gmail_quote">2006/4/21, Jim Rice <<a href="mailto:jim@bydesignpublishing.com">jim@bydesignpublishing.com</a>>:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I have set up an operator queue for our receptionist.<br>That way, if she takes a break or is out, by logging out of the queue,
<br>calls to the "Operator" can be handled by other agents.<br><br>I have set strategy = roundrobin in queues.conf.<br><br>According to "the book" ATFoT, roundrobin always starts with the first<br>agent in the queue. This is the desired result. I want all calls to
<br>start there, and if she is busy or does not answer, calls should go to<br>the next agent logged into the queue.<br><br>Yet, I am seeing it behave as if it were "rrmemory".<br><br>I called the Operator while she was not busy, and it rang the other
<br>agent. I called again, and this time it came to her.<br><br>*CLI> show queue operator<br>operator has 0 calls (max unlimited) in 'roundrobin' strategy (1s<br>holdtime), W:0, C:1, A:4, SL:0.0% within 0s<br> Members:
<br> Agent/200 (Not in use) has taken 1 calls (last was 173 secs ago)<br> Agent/110 (Unavailable) has taken no calls yet<br> Agent/246 (Not in use) has taken 1 calls (last was 302 secs ago)<br> Agent/140 (Unavailable) has taken no calls yet
<br> No Callers<br><br>Any ideas?<br><br>--<br>Jim Rice<br>by Design Publishing<br>11626 N. Tracey Road<br>Hayden, Idaho 83835<br><br>_______________________________________________<br>--Bandwidth and Colocation provided by
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