[Asterisk-Users] attended transfer issue

[Rob Terhaar]

on my system, if i do a blind-xfer, it rings the destination's phone and
finally flips to voicemail. Sometimes, If the destination/recipient is an
exec or otherwise important, our attendant does a normal xfer to see if
they're at their desk, if the destination doesn't respond, then the
attendant asks the caller if they would like to go to the destination's
voicemail.


On 4/14/06, John Novack <jnovack at stromberg-carlson.org> wrote:
>
>
>
> Jerry Jones wrote:
>
> > Yes it should all behave the way we are used to. However SIP IS
> > different. The exact behavior will be dependant upon the individual
> > hard phone.
> >
> Isn't that true only if it has a preprogrammed transfer key?
> an Asterisk feature code should work as discussed.
> There SHOULD be a way to make SIP phones work the same.
> ( easy to say, perhaps not so easy to do )
>
> John Novack
>
> > This of course is if using SIP which we do not know yet...
> >
> > On Apr 14, 2006, at 1:43 PM, John Novack wrote:
> >
> >>
> >>
> >> Michael Collins wrote:
> >>
> >>>> A few months ago I needed some help for the following issue:
> >>>>
> >>>> .) a call comes in
> >>>> .) Person A takes the call and does an attended transfer to Person B
> >>>> .) Person A hangs up the phone without waiting for Person B  taking
> >>>> the call
> >>>> .) the caller get lost at this point !!
> >>>>
> >>>> At this point the attended transfer should go into a blind transfer.
> >>>>
> >>> The phone of Person B should still be ringing and the caller
> >>> shouldnt get lost.
> >>>
> >>> I think this is the most usual behaviour of a call transfer also  on
> >>> the cheapest systems on the market.
> >>>
> >>>
> >>>
> >>> Could you remind us of what kinds of phones you are using, and
> >>> whether you're using SIP, Zap or something else?
> >>>
> >>> Thanks!
> >>>
> >>> -MC
> >>>
> >> I think the point of this post and other related ones is the fact
> >> that there are attended and blind transfers, initiated by different
> >> actions, where phone systems for at least the last 20 years have  one
> >> action, or transfer.
> >> The person initiating the transfer starts the procedure, and if the
> >> destination extension answers, either through the facilities of
> >> handsfree intercom or picking up the phone, the initiator and the
> >> receiver can confer BEFORE the transfer is complete.
> >> If, on the other hand the initiator either chooses to hang up after
> >> starting the transfer, the transfer is then complete, and the
> >> destination extension rings until answered or overflows into voice
> >> mail.
> >> In NO case should the call get lost. Attended and blind transfer
> >> SHOULD start with the same action and be considered as ONE function
> >> Irrelevant what phones are being used.
> >>
> >> JMO
> >>
> >> John Novack
> >>
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