on my system, if i do a blind-xfer, it rings the destination's phone and finally flips to voicemail. Sometimes, If the destination/recipient is an exec or otherwise important, our attendant does a normal xfer to see if they're at their desk, if the destination doesn't respond, then the attendant asks the caller if they would like to go to the destination's voicemail.
<br><br><br><div><span class="gmail_quote">On 4/14/06, <b class="gmail_sendername">John Novack</b> <<a href="mailto:jnovack@stromberg-carlson.org">jnovack@stromberg-carlson.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br><br>Jerry Jones wrote:<br><br>> Yes it should all behave the way we are used to. However SIP IS<br>> different. The exact behavior will be dependant upon the individual<br>> hard phone.<br>><br>Isn't that true only if it has a preprogrammed transfer key?
<br>an Asterisk feature code should work as discussed.<br>There SHOULD be a way to make SIP phones work the same.<br>( easy to say, perhaps not so easy to do )<br><br>John Novack<br><br>> This of course is if using SIP which we do not know yet...
<br>><br>> On Apr 14, 2006, at 1:43 PM, John Novack wrote:<br>><br>>><br>>><br>>> Michael Collins wrote:<br>>><br>>>>> A few months ago I needed some help for the following issue:
<br>>>>><br>>>>> .) a call comes in<br>>>>> .) Person A takes the call and does an attended transfer to Person B<br>>>>> .) Person A hangs up the phone without waiting for Person B taking
<br>>>>> the call<br>>>>> .) the caller get lost at this point !!<br>>>>><br>>>>> At this point the attended transfer should go into a blind transfer.<br>>>>><br>
>>> The phone of Person B should still be ringing and the caller<br>>>> shouldnt get lost.<br>>>><br>>>> I think this is the most usual behaviour of a call transfer also on<br>>>> the cheapest systems on the market.
<br>>>><br>>>><br>>>><br>>>> Could you remind us of what kinds of phones you are using, and<br>>>> whether you're using SIP, Zap or something else?<br>>>><br>>>> Thanks!
<br>>>><br>>>> -MC<br>>>><br>>> I think the point of this post and other related ones is the fact<br>>> that there are attended and blind transfers, initiated by different<br>>> actions, where phone systems for at least the last 20 years have one
<br>>> action, or transfer.<br>>> The person initiating the transfer starts the procedure, and if the<br>>> destination extension answers, either through the facilities of<br>>> handsfree intercom or picking up the phone, the initiator and the
<br>>> receiver can confer BEFORE the transfer is complete.<br>>> If, on the other hand the initiator either chooses to hang up after<br>>> starting the transfer, the transfer is then complete, and the<br>
>> destination extension rings until answered or overflows into voice<br>>> mail.<br>>> In NO case should the call get lost. Attended and blind transfer<br>>> SHOULD start with the same action and be considered as ONE function
<br>>> Irrelevant what phones are being used.<br>>><br>>> JMO<br>>><br>>> John Novack<br>>><br>>> _______________________________________________<br>>> --Bandwidth and Colocation provided by
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