[Asterisk-Users] OT: Polycom IP501 Config file error - Error is 0x4020 (during autoboot...)

[Jim Rice]

On Wed, 2006-04-12 at 16:35 -0400, Andrew Kohlsmith wrote:
> On Wednesday 12 April 2006 16:06, Jim Rice wrote:
> > > Then it displays:
> > > Config file error
> > > Error is 0x4020
> 
> > I cannot be the only one with Polycom 501s to have seen this error?!
> 
> Surely when presented with a problem you don't throw your hands up in the air 
> and expect others to fix it.

Dear -A.,

I do not.  I was merely asking if anyone had seen this particular error.

> The phone is saying "config file error" -- do you not think it would be 
> prudent to examine your configuration files and ensure you don't have 
> something buggered up in them?  Perhaps your [macid].cfg file is specifying 
> an invalid file, or one of the files it is referring to is corrupt somehow?  
> Did you try pulling any changes out (reverting to the default fileset that 
> comes with the firmware update) and using strictly default config files?
> 
> Honestly, where are your troubleshooting skills?  If you aren't technically 
> proficient you may want to leave the configuration of technical devices to 
> someone else.

What, beyond RTFM, Google, list archives, Polycom support (yeah, right),
and literally hours of trial and error?

Yes.  I thought it prudent to check and recheck the config files.
Numerous times.  Different versions, default sets, again and again.
Trying new phones right out of the box.  Using known working files...

> That isn't a personal slam, it's an observation.  I don't know the first thing 
> about fixing transmissions, but I don't try to fix it anyway and then throw 
> my hands up when I can't get the damn thing out of 1st gear anymore...  I 
> take it apart and try and verify that I'd done the repair correctly... I try 
> this several times, and I present my case to my transmission-specialist 
> friend, who after laughing at me, helps me fix it right.

I have been working with a specialist.  He is as stumped as I am.
That's why the shotgun approach.  Get the word out.  Just maybe...

> How is this any different?  Your post didn't present any information, didn't 
> say whether you're using default configs, default configs you've "barely 
> adjusted" or completely custom configs.  It doesn't say what you've tried and 
> what the results were.
> 
> Honestly, how are we to help?
> 
> -A.

I only asked this list as a last resort, having already exhausted many
other avenues.  I even mentioned that it was OT, but have seen numerous
postings for phones of all kinds.

My intent was that if someone had seen this specific error, they would
reply with a solution, or might then ask for more details.

This list is usually quick to respond, and with useful info.

My apologies for asking twice.  But thank you for your observation.

Jim