[Asterisk-Users] AgentCallbackLogin and calling outside

[BJ Weschke]

 For your outbound calling problem, if you're operating with CVS-HEAD you 
can PauseQueueMember and then UnpauseQueueMember as part of the dial-plan 
for your outbound calls for those agents.

On 9/17/05, Rajkumar S <rajkumars at asianetindia.com> wrote: 
> 
> Hi,
> 
> I have a small callcenter with 3 agents who login using
> AgentCallbackLogin. They normally receive calls, but needs to call
> outside also. When they call outside, though they are busy the "show
> agents" shows them as available, and calls gets routed to them. How can
> I make them busy when they call outside.
> 
> Also they also need to move out for couple of minutes or to send a mails
> etc in between calling. Right now only way to do this is to logoff and
> then login back. This is bit tedious esp for short breaks. If I put DND
> in the client (sjphone) the call will land in the agent and gets
> disconnected. Is there any way to achieve this?
> 
> with warm regards,
> 
> raj
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