For your outbound calling problem, if you're operating with CVS-HEAD you can PauseQueueMember and then UnpauseQueueMember as part of the dial-plan for your outbound calls for those agents.<br><br>
<div><span class="gmail_quote">On 9/17/05, <b class="gmail_sendername">Rajkumar S</b> <<a href="mailto:rajkumars@asianetindia.com">rajkumars@asianetindia.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Hi,<br><br>I have a small callcenter with 3 agents who login using<br>AgentCallbackLogin. They normally receive calls, but needs to call
<br>outside also. When they call outside, though they are busy the "show<br>agents" shows them as available, and calls gets routed to them. How can<br>I make them busy when they call outside.<br><br>Also they also need to move out for couple of minutes or to send a mails
<br>etc in between calling. Right now only way to do this is to logoff and<br>then login back. This is bit tedious esp for short breaks. If I put DND<br>in the client (sjphone) the call will land in the agent and gets<br>
disconnected. Is there any way to achieve this?<br><br>with warm regards,<br><br>raj<br>_______________________________________________<br>--Bandwidth and Colocation sponsored by <a href="http://Easynews.com">Easynews.com
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