[Asterisk-Users] How to configure two Asterisk servers for one call center

[trixter aka Bret McDanel]

I see my mistake..  'each' I missed that word :)

On Fri, 2005-10-21 at 10:08 -0700, Tielin Xu wrote:
> 8 T1s are my setup, assume that all agents take calls, at this time I
> set 150 agents, maybe for holidy season I might add another 40 more
> agents.
> I put the numbers just for example, my question is how to configure the
> Asterisk servers.
> 
> >>> trixter at 0xdecafbad.com 10/21/05 9:53 AM >>>
> On Fri, 2005-10-21 at 09:39 -0700, Tielin Xu wrote:
> > Hi All:
> > 
> > I have a situation to be resolved.
> > Assume that one location call center with 150 agents.
> > I have two asterisk servers to serve those 150 sip phones. The
> servers
> > are connected to PSTN as 4 T1/PRI for each. 
> 
> My question is why do you have about 150% the agents to the line
> capacity?  Even with pauses and all do you expect that the 96 (or less
> in the case of pri) lines to be in use at all times? 
> 
-- 
Trixter http://www.0xdecafbad.com     Bret McDanel
UK +44 870 340 4605   Germany +49 801 777 555 3402
US +1 360 207 0479 or +1 516 687 5200
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