SV: [Asterisk-Users] Queues and call waiting indication

[Tom Rymes]

On Oct 18, 2005, at 9:08 AM, Adam Goryachev wrote:

> On Tue, 2005-10-18 at 14:35 +0200, jan.sarin at securia.se wrote:
>
>>  Hi,
>>
>> This issue has been discussed probably a million times on every  
>> asterisk forum in the world and I have the same problem too.  
>> Another problem you would have with the agents is that when they  
>> make an outgoing call they are not regarded as "busy" by asterisk  
>> and it sends more calls to the agent if it has call waiting enabled.
>>
>> This behaviour is totally senseless since the whole purouse of  
>> queues is to _queue_ the callers until the agent is available.  
>> "available" usually means "not on the phone" -- whether or not  
>> it's an incoming or outgoing call.
>>
>> I "solved" this problem by using single-line clients and phones  
>> where you can turn off call wating.
>>
>
> Actually this can simply be solved in your dialplan.... Just use the
> setgroup/checkgroup values, and use the AgentCallbackLogin instead of
> AgentLogin ....
>
> This is what I used, and it seems to work quite well so far... well, I
> haven't actually added the bits for the outbound calls yet on my own
> system, but I've done it on others, and they seem to be quite happy  
> with
> it...

Can you provide some more specifics? Maybe an example for the  
dialplan? Does this keep the queue from sending multiple calls to  
agents who have call waiting enabled?

Tom