[Asterisk-Users] ACD calls to busy agents

[BJ Weschke]

 It is possible. I do it here and at many other client installs.
  Please post your configuration so we can see why it's not working for you.


 On 17 Oct 2005 15:31:46 -0400, J Thomas <jthomas at cequip.com> wrote:
>
> Given the current state of queues, it does not seem possible to stop ACD
> calls coming to a busy agent who has made an outgoing call.
>
> Looks like feature request is the right way to go for this. I am going
> to post this on dev mailing list too before making a feature request in
> case we have missed something.
>
> -- jt
>
> On Mon, 2005-10-17 at 15:20, Corey Frang wrote:
> > So, I'm looking into using PauseQueueMember and unpause queuemember
> >
> > How the heck to you get Unpause to run, no matter what, after the call
> > is over?
> >
> > The "g" argument to Dial only works when the >called< party hangs up.
> >
> > Using the "h" extension appears to be doing nothing...
> >
> > Is there any way we could add a feature to the "pausequeuemember" that
> > basically says "As long as this channel is open, this member is paused"
> > so that way when they hang up they are unpaused automatically?
> >
> > Julian Lyndon-Smith wrote:
> >
> > > Have you tried the "PauseQueueMember" application in the dialplan ?
> > >
> > > If the agent makes an outbound call, before the dial() call
> > > PauseQueuemember - and UnPauseQueuemember when the call is complete.
> > > The system should not then send any agent calls through, but all other
> > > calls (direct / internal) should come through.
> > >
> > > This is in 1.2b1 and CVS-HEAD.
> > >
> > > HTH
> > >
> > > Julian.
> > >
> > > Tom Rymes wrote:
> > >
> > >> I don't know how to make this happen, and I don't even think it is
> > >> really possible given the current Queue app, but this would be a
> > >> very nice feature to have. The queue shouldn't pass a call to an
> > >> agent if they are already on a call from the queue, but an incoming
> > >> call from another internal extension, or even a DID ought to be able
> > >> to get through.
> > >>
> > >> Consider this a feature request?
> > >>
> > >> Tom
> > >>
> > >> On Oct 15, 2005, at 10:04 PM, J Thomas wrote:
> > >>
> > >>> One of my friends is facing this problems and I could not find any
> > >>> solution to that. Hence this post.
> > >>>
> > >>> In her Asterisk PBX, she has programmed about 10 agents, and
> > >>> strategy is
> > >>> rrmemory. Everything works fine. When an agent has received an ACD
> > >>> call,
> > >>> another call is not presented to him as long as he is on the ACD
> call.
> > >>>
> > >>> However when an agent has made an outgoing call, he is still
> presented
> > >>> another ACD call when his turn comes. This results in unnecessary
> > >>> delay
> > >>> in answering that call.
> > >>>
> > >>> Taking out call waiting is not an option, as an agent can also get a
> > >>> direct dialed call, and he should be able to pick up that call even
> > >>> when
> > >>> he is on another call.
> > >>>
> > >>> Is there a way so that a busy agent (whether busy because of an
> > >>> incoming
> > >>> call, or outgoing call) is not presented another ACD call?
> > >>>
> > >>> Thanks,
> > >>> -- jt
> > >>>
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