[Asterisk-Users] ACD calls to busy agents

[J Thomas]

Given the current state of queues, it does not seem possible to stop ACD
calls coming to a busy agent who has made an outgoing call.

Looks like feature request is the right way to go for this. I am going
to post this on dev mailing list too before making a feature request in
case we have missed something.

-- jt 

 On Mon, 2005-10-17 at 15:20, Corey Frang wrote:
> So, I'm looking into using PauseQueueMember and unpause queuemember
> 
> How the heck to you get Unpause to run, no matter what, after the call 
> is over?
> 
> The "g" argument to Dial only works when the >called< party hangs up.
> 
> Using the "h" extension appears to be doing nothing...
> 
> Is there any way we could add a feature to the "pausequeuemember" that 
> basically says "As long as this channel is open, this member is paused" 
> so  that way when they hang up they are unpaused automatically?
> 
> Julian Lyndon-Smith wrote:
> 
> > Have you tried the "PauseQueueMember" application in the dialplan ?
> >
> > If the agent makes an outbound call, before the dial() call 
> > PauseQueuemember - and UnPauseQueuemember when the call is complete. 
> > The system should not then send any agent calls through, but all other 
> > calls (direct / internal) should come through.
> >
> > This is in 1.2b1 and CVS-HEAD.
> >
> > HTH
> >
> > Julian.
> >
> > Tom Rymes wrote:
> >
> >> I don't know how to make this happen, and I don't even think it is  
> >> really possible given the current Queue app, but this would be a 
> >> very  nice feature to have. The queue shouldn't pass a call to an 
> >> agent if  they are already on a call from the queue, but an incoming 
> >> call from  another internal extension, or even a DID ought to be able 
> >> to get  through.
> >>
> >> Consider this a feature request?
> >>
> >> Tom
> >>
> >> On Oct 15, 2005, at 10:04 PM, J Thomas wrote:
> >>
> >>> One of my friends is facing this problems and I could not find any
> >>> solution to that. Hence this post.
> >>>
> >>> In her Asterisk PBX, she has programmed about 10 agents, and  
> >>> strategy is
> >>> rrmemory. Everything works fine. When an agent has received an ACD  
> >>> call,
> >>> another call is not presented to him as long as he is on the ACD call.
> >>>
> >>> However when an agent has made an outgoing call, he is still presented
> >>> another ACD call when his turn comes. This results in unnecessary  
> >>> delay
> >>> in answering that call.
> >>>
> >>> Taking out call waiting is not an option, as an agent can also get a
> >>> direct dialed call, and he should be able to pick up that call even  
> >>> when
> >>> he is on another call.
> >>>
> >>> Is there a way so that a busy agent (whether busy because of an  
> >>> incoming
> >>> call, or outgoing call) is not presented another ACD call?
> >>>
> >>> Thanks,
> >>> -- jt
> >>>
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