[Asterisk-Users] ACD calls to busy agents

[Lenz]

Yes, but if an agent is connected through the Agent module even on an
outboiund call, * will consider it unavailable and therefore will not
route calls to it, as if the agent was answering some inbound call.
Just my $0.02 :-)
l.



On Mon, 17 Oct 2005 14:01:27 +0200, J Thomas <jthomas at cequip.com> wrote:

> Using Asterisk agents.
>
> Not recognizing that an agent has made an outgoing call IS THE PROBLEM.
> Only workaround I see is to take the agent out of queue on all outgoing
> (and direct dialed incoming) calls and put him back in the queue at the
> completion of the call. That seems too kloodgy.
>
> Hence the proper behavior has to come through feature request only.
>
> -- jt
>
> On Mon, 2005-10-17 at 04:30, Lenz wrote:
>> Hello,
>> are you using Asteriks agents or dialing straight to extensions? because
>> if you are using agents for incoming calls and then you dial "straight"
>> out of Asterisk, Asterisk will not know that the agent is busy. One
>> possible workaround would be to make a call to the agent using a .call
>> file, so that the agent is busy and the queue system recognizes it.
>> (It's just an idea, I have never tried this)
>> Thanks
>> l.
>
>
>
>



-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it