[Asterisk-Users] ACD calls to busy agents

[J Thomas]

Using Asterisk agents.

Not recognizing that an agent has made an outgoing call IS THE PROBLEM.
Only workaround I see is to take the agent out of queue on all outgoing
(and direct dialed incoming) calls and put him back in the queue at the
completion of the call. That seems too kloodgy.

Hence the proper behavior has to come through feature request only.

-- jt

On Mon, 2005-10-17 at 04:30, Lenz wrote:
> Hello,
> are you using Asteriks agents or dialing straight to extensions? because  
> if you are using agents for incoming calls and then you dial "straight"  
> out of Asterisk, Asterisk will not know that the agent is busy. One  
> possible workaround would be to make a call to the agent using a .call  
> file, so that the agent is busy and the queue system recognizes it.
> (It's just an idea, I have never tried this)
> Thanks
> l.