[Asterisk-Users] Playback audio before answered by a queue member

[KRTorio]

Our company would like to get more accurate talk and waiting times from
calls that goes through our queues.
 Our current setup :
 exten => XXXXXXXXXX,1,Background(audiofile)
exten => XXXXXXXXXX,2,Queue(Qname|tdn|||)
 The XXXXXXXXX numbers are hosted externally (binfone, through IAX)
 The problem is Background automatically answers the call, which makes the
talktime inaccurate.
 I tried replacing Background with Playback(audiofile,noanswer), so that
call only gets answered by the an agent logged into the queue. However, the
caller only hears ringing instead of audiofile.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20051016/cbc4b55d/attachment.htm