<div>Our company would like to get more accurate talk and waiting times from calls that goes through our queues.</div>
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<div>Our current setup :</div>
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<div>exten => XXXXXXXXXX,1,Background(audiofile)</div>
<div>exten => XXXXXXXXXX,2,Queue(Qname|tdn|||)</div>
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<div>The XXXXXXXXX numbers are hosted externally (binfone, through IAX)</div>
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<div>The problem is Background automatically answers the call, which makes the talktime inaccurate.</div>
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<div>I tried replacing Background with Playback(audiofile,noanswer), so that call only gets answered by the an agent logged into the queue. However, the caller only hears ringing instead of audiofile.</div>