[Asterisk-Users] Sipura Adapter SPA-2002

[Randy Vinas]

I'm still having trouble accessing voicemail with the SPA-2002's, here's 
what happens:

SPA-2002
 -- Executing VoiceMailMain("SIP/7777-0255", "7777") in new stack
    -- Playing 'vm-login' (language 'en')
    -- Playing 'vm-password' (language 'en')
    -- Incorrect password '7777' for user '7777' (context = <any>)
    -- Playing 'vm-incorrect-mailbox' (language 'en')

But here's what happens (sucessfully) on the SPA-2000's (setup almost 
exactly the same way):

SPA-2000
-- Executing VoiceMailMain("SIP/5555-2e14", "5555") in new stack
    -- Playing 'vm-password' (language 'en')
    -- Channel 0/1, span 1 got hangup request
    -- Hungup 'Zap/1-1'
    -- Playing 'vm-youhave' (language 'en')
    -- Playing 'vm-no' (language 'en')
    -- Playing 'vm-messages' (language 'en')
    -- Playing 'vm-opts' (language 'en')

What do you think is our problem?

Randy



Paul Hewlett wrote:

>On Wednesday 05 October 2005 19:52, Rich Adamson wrote:
>  
>
>>>Hello.  Has anyone run into problems accessing voicemail with the Sipura
>>>SPA-2002's?
>>>
>>>Our SPA-2000's work fine (registers fine, able to make and receive calls
>>>properly & also able to access voicemail).  We've configured the 2002's
>>>exactly the same way.  However, with the SPA-2002 we're unable to access
>>>the voicemail system (though it does register fine and is able to make
>>>and receive calls properly).  Here's Asterisk's log file as we try to
>>>access the voicemail with the SPA-2002:
>>>
>>>Oct  4 12:36:09 WARNING[6636] app_voicemail.c: No entry in voicemail
>>>config file for '7777'
>>>Oct  4 12:36:43 WARNING[6636] app_voicemail.c: No entry in voicemail
>>>config file for '7777'
>>>Oct  4 12:43:45 WARNING[7130] app_voicemail.c: Couldn't read username
>>>Oct  4 12:45:35 WARNING[7287] app_voicemail.c: Couldn't read username
>>>Oct  4 12:47:57 WARNING[7490] app_voicemail.c: Couldn't read username
>>>Oct  4 12:54:18 WARNING[7931] app_voicemail.c: Couldn't read username
>>>Oct  4 13:03:42 WARNING[8608] app_voicemail.c: Unable to read password
>>>Oct  4 13:10:27 WARNING[9113] app_voicemail.c: Couldn't read username
>>>
>>>Can anyone help us?
>>>      
>>>
>
>I had a similar problem with sipura and swissvoice phones whereby the phone 
>does not accept DTMF after the initial dial to the voicemail extension. The 
>above messages are generated when * does not recognise your input when asked 
>for the mailbox/password.
>
>Look for a DTMF setting in the sipura webpage setup - it defaults to 'auto' 
>but maybe u should try experimenting with 'inband' - this also goes 
>hand-in-hand with the dtmfmode setting for each extension in sip.conf
>
>Paul
>  
>
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