[Asterisk-Users] Zyxel P2000Wv2 cannot do agent login, SJPhone
work just fine?
Chuck Bunn
chuck.bunn at networkdoc.com
Wed Nov 23 06:59:31 MST 2005
Hi,
Problem solved sort of. For some reason I cannot get the Zyxel to work
with agentcallbackLogin when the codec is alaw, ulaw or g729 and DTMF is
rfc2833. I had to change the codec to ulaw and DTMF to inband to get it
to work. Which means the voice quality dropped some and I noticed the
echo and jitter control did not work as well, but at least now the
phones can be used to ack as an agent.
Thanks
Chuck Bunn wrote:
> Hi,
>
> Okay we have agents logging in to receive calls from a queue. Agents
> logging in from a SJPhone (SIP Phone) can dial the login extension and
> are asked for their 'username followed by #' and then they are asked
> for their 'password followed by #' and then the system asks them what
> 'extension they are at followed by #'. This works perfectly. When
> someone calls in the agents extensions that have logged in ring. When
> someone using the Zyxel phone (by the way the latest version is a
> great little phone with great clarity) calls into the agent extension
> it asks for their extension as before but as soon as the user enters
> the extension followed by a # the system hangs up on them, go
> figure???? Here are my files. Oh and logging out of the agent
> application works fine from SJPhone.
>
> ********************
> extensions.conf
>
> [general]
> #include macros.incl
>
> [incoming-home]
> exten => s,1,Goto(extensions-home,100,1)
> exten => t,1,Goto(extensions-home,100,1)
> exten => i,1,Goto(extensions-home,100,1)
>
> [extensions-home]
> include => parkedcalls
>
> ;Operator queue, Operator Console, and Receptionist Phone
> exten => 100,1,Answer()
> exten => 100,2,Queue(extensions-home|trn|||120)
>
> ;Office Personnel
> exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>
> ;Spa Personnel
> exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => 590,1,Dial(ZAP/3,20)
>
> ;Voicemail Main
> exten => 800,1,Answer
> exten => 800,2,VoicemailMain
>
> ;Agent Login
> exten => 801,1,AgentCallbackLogin(,, at extensions-home)
>
> ;Voice Conferencing
> exten => _85X,1,Answer
> exten => _85X,2,MeetMe(${EXTEN})
>
> ;exten => i,1,Voicemail(s300)
> ;exten => t,1,Voicemail(s300)
>
> exten => fax,1,Dial(ZAP/4,20)
> exten => fax,2,Congestion
> exten => fax,102,Congestion
>
> [local]
> ignorepat => 9
> exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
> exten => _9NXXXXXX,2,Congestion(5)
> exten => _9NXXXXXX,102,congestion(5)
> exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
> exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911
> include => extensions-home
>
> [longdistance]
> ignorpat => 9
> exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
> exten => _91NXXNXXXXXX,2,Congestion(5)
> exten => _91NXXNXXXXXX,102,congestion(5)
> include => local
>
>
> [globals]
> OUTBOUNDTRUNK=Zap/G1
>
> PSTN1=Zap/1
> PSTN2=Zap/2
>
> PHONE1=Zap/3
> PHONE2=Zap/4
>
> ****************
> zapata.conf
>
> [trunkgroups]
>
> [channels]
> echocancel=yes
> echocancelwhenbridged=yes
> echotraining=yes
> rxgain=14.0
> txgain=4.0
> usecallerid=yes
> hidecallerid=no
> callwaiting=no
> threewaycalling=no
> transfer=no
> immediate=no
> faxdetect=both
>
> context=incoming-home
> signalling=fxs_ks
> group=1
> channel => 1,2
>
> context=local
> signalling=fxo_ks
> group=2
> channel => 3
>
> context=longdistance
> signalling=fxo_ks
> group=3
> channel => 4
>
> ***********************
> queues.conf
>
> [general]
>
> ;Operator Home
> [extensions-home]
> music=default
> strategy=ringall
> maxlen=0
> member => Agent/@1
>
> *************************
> sip.conf
>
> [general]
> context=default
> srvlookup=yes
>
> ;Zyxel - P2000WV2
> [300]
> context=longdistance
> type=friend
> username=300
> secret=x
> callerid=<300>
> nat=no
> host=dynamic
> mailbox=300
> disallow=all
> allow=alaw
> allow=ulaw
> allow=gsm
> dtmfmode=rfc2833
>
> ;Zyxel - P2000WV2
> [301]
> context=longdistance
> type=friend
> username=301
> secret=x
> callerid=<301>
> nat=no
> host=dynamic
> mailbox=301
> disallow=all
> allow=alaw
> allow=ulaw
> allow=gsm
> dtmfmode=rfc2833
> .
> .
> .
> .
> ;SJphone
> [310]
> context=longdistance
> type=friend
> username=310
> secret=x
> callerid=<310>
> qualify=yes
> nat=no
> host=dynamic
> mailbox=310
> disallow=all
> allow=alaw
> allow=ulaw
> allow=gsm
> dtmfmode=rfc2833
>
> ;SJphone
> [311]
> context=longdistance
> type=friend
> username=311
> secret=x
> callerid=<311>
> qualify=yes
> nat=no
> host=dynamic
> mailbox=311
> disallow=all
> allow=alaw
> allow=ulaw
> allow=gsm
> dtmfmode=rfc2833
> ...
>
> ***********************
> agents.conf
>
> [agents]
> wrapuptime=0
> musiconhold => default
> updatecdr=yes
>
> ;Operator - Home
> group=1
> agent => 300,300,name
> agent => 301,301,nam2
>
> agent => 310,310,name3
> agent => 311,311,name4
> ...
>
> ***********************
> Zyxel Phone settings
>
>
> *PHONE SETTINGS*
>
> ------------------------------------------------------------------------
> Default Voice Codec
> Speaking Volume(-14~14) Listening Volume(-14~14) RTP Port
> Jitter Buffer Small Medium Large Voice Frames per Packet
> Small Medium Large DTMF Relay
> DTMF Payload(0~127)
>
>
> **********************
> CLS Output
>
> WHEN IT WORKS
> -- Executing AgentCallbackLogin("SIP/499-b495", "||@extensions-home")
> in new stack
> -- Playing 'agent-user' (language 'en')
> -- Playing 'agent-pass' (language 'en')
> -- Playing 'agent-newlocation' (language 'en')
> -- Playing 'agent-loggedoff' (language 'en')
> == Callback Agent '301' logged out
> -- Playing 'vm-goodbye' (language 'en')
> == Spawn extension (longdistance, 801, 1) exited non-zero on
> 'SIP/499-b495'
>
> WHEN IT DOES NOT
> Executing AgentCallbackLogin("SIP/301-06a1", "||@extensions-home") in
> new stack
> -- Playing 'agent-user' (language 'en')
> -- Hungup 'Zap/1-1'
> -- Playing 'vm-goodbye' (language 'en')
>
> Thanks
>
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