[Asterisk-Users] Zyxel P2000Wv2 cannot do agent login, SJPhone work just fine?

[Chuck Bunn]

Hi,

Okay we have agents logging in to receive calls from a queue. Agents 
logging in from a SJPhone (SIP Phone) can dial the login extension and 
are asked for their 'username followed by #' and then they are asked for 
their 'password followed by #' and then the system asks them what 
'extension they are at followed by #'. This works perfectly. When 
someone calls in the agents extensions that have logged in ring. When 
someone using the Zyxel phone (by the way the latest version is a great 
little phone with great clarity) calls into the agent extension it asks 
for their extension as before but as soon as the user enters the 
extension followed by a # the system hangs up on them, go figure???? 
Here are my files. Oh and logging out of the agent application works 
fine from SJPhone.

********************
extensions.conf

[general]
#include macros.incl

[incoming-home]
exten => s,1,Goto(extensions-home,100,1)
exten => t,1,Goto(extensions-home,100,1)
exten => i,1,Goto(extensions-home,100,1)

[extensions-home]
include => parkedcalls

;Operator queue, Operator Console, and Receptionist Phone
exten => 100,1,Answer()
exten => 100,2,Queue(extensions-home|trn|||120)

;Office Personnel
exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})

;Spa Personnel
exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => 590,1,Dial(ZAP/3,20)

;Voicemail Main
exten => 800,1,Answer
exten => 800,2,VoicemailMain

;Agent Login
exten => 801,1,AgentCallbackLogin(,, at extensions-home)

;Voice Conferencing
exten => _85X,1,Answer
exten => _85X,2,MeetMe(${EXTEN})

;exten => i,1,Voicemail(s300)
;exten => t,1,Voicemail(s300)

exten => fax,1,Dial(ZAP/4,20)
exten => fax,2,Congestion
exten => fax,102,Congestion

[local]
ignorepat => 9
exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _9NXXXXXX,2,Congestion(5)
exten => _9NXXXXXX,102,congestion(5)
exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911
include => extensions-home

[longdistance]
ignorpat => 9
exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _91NXXNXXXXXX,2,Congestion(5)
exten => _91NXXNXXXXXX,102,congestion(5)
include => local


[globals]
OUTBOUNDTRUNK=Zap/G1

PSTN1=Zap/1
PSTN2=Zap/2

PHONE1=Zap/3
PHONE2=Zap/4

****************
zapata.conf

[trunkgroups]

[channels]
echocancel=yes
echocancelwhenbridged=yes
echotraining=yes
rxgain=14.0
txgain=4.0
usecallerid=yes
hidecallerid=no
callwaiting=no
threewaycalling=no
transfer=no
immediate=no
faxdetect=both

context=incoming-home
signalling=fxs_ks
group=1
channel => 1,2

context=local
signalling=fxo_ks
group=2
channel => 3

context=longdistance
signalling=fxo_ks
group=3
channel => 4

***********************
queues.conf

[general]

;Operator Home
[extensions-home]
music=default
strategy=ringall
maxlen=0
member => Agent/@1

*************************
sip.conf

[general]
context=default
srvlookup=yes

;Zyxel - P2000WV2
[300]
context=longdistance
type=friend
username=300
secret=x
callerid=<300>
nat=no
host=dynamic
mailbox=300
disallow=all
allow=alaw
allow=ulaw
allow=gsm
dtmfmode=rfc2833

;Zyxel - P2000WV2
[301]
context=longdistance
type=friend
username=301
secret=x
callerid=<301>
nat=no
host=dynamic
mailbox=301
disallow=all
allow=alaw
allow=ulaw
allow=gsm
dtmfmode=rfc2833
.
.
.
.
;SJphone
[310]
context=longdistance
type=friend
username=310
secret=x
callerid=<310>
qualify=yes
nat=no
host=dynamic
mailbox=310
disallow=all
allow=alaw
allow=ulaw
allow=gsm
dtmfmode=rfc2833

;SJphone
[311]
context=longdistance
type=friend
username=311
secret=x
callerid=<311>
qualify=yes
nat=no
host=dynamic
mailbox=311
disallow=all
allow=alaw
allow=ulaw
allow=gsm
dtmfmode=rfc2833
...

***********************
agents.conf

[agents]
wrapuptime=0
musiconhold => default
updatecdr=yes

;Operator - Home
group=1
agent => 300,300,name
agent => 301,301,nam2

agent => 310,310,name3
agent => 311,311,name4
...

***********************
Zyxel Phone settings


*PHONE SETTINGS*

------------------------------------------------------------------------
Default Voice Codec 	
Speaking Volume(-14~14) 	  
Listening Volume(-14~14) 	  
RTP Port 	
Jitter Buffer 	Small  Medium  Large  
Voice Frames per Packet 	Small  Medium  Large  
DTMF Relay 	
DTMF Payload(0~127) 	 



**********************
CLS Output

WHEN IT WORKS
  -- Executing AgentCallbackLogin("SIP/499-b495", "||@extensions-home") 
in new stack
    -- Playing 'agent-user' (language 'en')
    -- Playing 'agent-pass' (language 'en')
    -- Playing 'agent-newlocation' (language 'en')
    -- Playing 'agent-loggedoff' (language 'en')
  == Callback Agent '301' logged out
    -- Playing 'vm-goodbye' (language 'en')
  == Spawn extension (longdistance, 801, 1) exited non-zero on 
'SIP/499-b495'

WHEN IT DOES NOT
 Executing AgentCallbackLogin("SIP/301-06a1", "||@extensions-home") in 
new stack
    -- Playing 'agent-user' (language 'en')
    -- Hungup 'Zap/1-1'
    -- Playing 'vm-goodbye' (language 'en')

Thanks