[Asterisk-Users] Queues with one Agent set to DND

[Lenz]

Hello James,
you could approach this problem in many a way. I'd suggest to make your  
support guy log on to the queue using AgentCallBack and enforce  
"joinempty=no" in the queue itself. When your agent goes to lunch, he logs  
off and people cannot join the support queue anymore, so you move them to  
voicemail or play a message.
This way you will also gather quite a number of stats on the support queue  
that will be very useful when people will keep complaining that they never  
get an answer. :-)
Yours,
l.




On Thu, 10 Nov 2005 16:12:39 +0100, James Armstrong  
<james at thearmstrongs.org> wrote:

> Tried that. The queue has a static agent of SIP/107. When calling the  
> queue it shows 107 as being BUSY (DND enabled). The caller just stays in  
> the queue. What I really need is to have the caller stay in queue when  
> the extension is busy (because that is that queues are all about), but  
> have the caller leave the queue if DND is enabled in the database for  
> that extension and there is only one extension as an Agent.
>
> - James
>
>
> Juan Manuel Coronado Z. wrote:
>> James Armstrong wrote:
>>
>>> I have a question. Is there any way to have a caller entering a Queue
>>> to go to voicemail if there is only one Agent and that extension has
>>> the phone set to DND? We have one extension that is the primary
>>> service technician and have it set to always be a member / logged in,
>>> so he cannot just logout when he goes to lunch. The phone rings when
>>> he is at lunch and drives people crazy. I tried setting DND on, when a
>>> call comes into the queue it shows his extension as do not disturb and
>>> sets it to BUSY, but the call is still on hold. I would think that if
>>> there is only one agent and that agent is set to DND the call should
>>> proceed as if there were no agents logged in.
>>>
>>> - James


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